Elixir of Eden Return & Refund Policy

We at Eden Star International Pty. Ltd. are proud of our range and have worked long and hard to provide high quality products that perform the best for your skin.

Our Company strives to give you, our prestige client, the best customer service and wants you to be 100% satisfied with the products you are using, that they are performing well, and producing the best results for your skin.

We thank you for your order and want to ensure your 100% satisfaction. If however you are not entirely satisfied with your purchase, you may return any item in its original condition for a full refund within 14 working days of delivery. We must be informed within 7 working days of your receipt of the products that you intend to return them for this to be valid.

Due to the customer’s prior testing of the product via foil samples, products that have been opened or used cannot be returned. Should the customer have purchased products and not had prior testing via samples, a legitimate reason for the return will be required. This policy is only applicable to purchases made on line via our website, (www.elixirofeden.com) or ordered directly through us via our customer service line (1800 899 045). Your refund is dependent on furnishing us with proof of the product causing irritation or allergic reaction to your skin.

As the customer, it will be your responsibility and requirement to pay for the return of the item to us. We strongly recommend that the item be returned by a legitimate postal or delivery service. Eden Star International Pty. Ltd. will not be responsible for any returned goods lost in transit.

Refunds will be made against the original credit card, and in the case of payment by cheque or money order a Company cheque will be forwarded to the customer. The Return Process

Step 1. Notifying the Company of your Intention to Return or Cancel your order.
Notify the Company on our direct telephone number: 1800 899 045, within the period of 7 working days after the delivery. Please note that we cannot accept returned goods that we reasonably believe have been used, unless used that have caused irritation or allergic reaction to the skin.

Step 2. Completing the Necessary Documentation
On notification of your intention to return customer service will take note of your customer order number and the description of the goods, which are being returned, this information can be found on the original invoice. Customer service will then issue you with an authorization number. Please keep a copy of the authorization number for future reference with Customer service with regards to this matter. A return form will be included with your order to be completed with your details and authorization number.

Step 3. Returning the Goods
Please ensure that the returned parcel is securely sealed, and that you have included within the returned parcel the original invoice and the completed return form. It is the customers responsibility and requirement to pay for the return of the goods to us. The Company will not accept any responsibility for returned goods lost in transit.

Step 4. Processing the Refund
If you have chosen a refund, the Company will process your refund, immediately upon receipt of the returned goods. Your credit card will be refunded with the amount of the goods returned.
If payment has been made by cheque or money order, please allow appropriate time for the Company cheque to arrive to you via postal service.
Once again Eden Star International strives in giving you, the customer , our best service, and it is our desire to make sure that you, are 100% satisfied with your purchase.

We thank you for doing business with us and look forward to a long and healthy relationship with you in making sure that you skin benefits from our products to the most ultimate.

Customer Care: call 1800 899 045 (Australia) 9am to 5pm Monday - Friday (excluding public holidays)
Welcome to our Elixir of Eden web site
Eden Star International Pty Ltd provides the services available on the Site to you subject to the following terms and conditions (the "Terms and Conditions"). By accessing or using the Site, you are acknowledging that you have read, understand, and agree, without limitation or qualification, to be bound by these Terms and Conditions.

1.Privacy Policy

When you provide us with information through our website www.elixirofeden.com, we respect your privacy.
Note:
We do not collect personally identifiable information about you, except when you provide it to us directly or through a third party.
We may share your personally identifiable information with our affiliates and other divisions of our company that distribute and market our products.
We will not provide your personally identifiable information to third parties for their use in marketing their products or services to you without your consent.
We may disclose any information, including personally identifiable information, we deem necessary, in our sole discretion, to comply with any applicable law, regulation, legal process or governmental request. We may also exchange information, including personally identifiable information, with other companies and organisations for credit fraud protection and risk reduction.
If you are under 18 years of age, you may browse our Site. However, you may not provide personal information to us. For example, you cannot register or make a purchase. This Site is not designed for minors and we do not knowingly collect personally identifiable information from any person under 18 years of age.
The Elixir of Eden web site may contain links to or from other websites. Please be aware that we are not responsible for the privacy practices of other websites. This Privacy Policy applies only to the information we collect on this Elix if Eden Site. We encourage you to read the privacy policies of other websites you link to from our website.

2.About Elixir of Eden web site

Eden Star International Pty Ltd is the supplier of the goods and our address is Riverdell, Clifford Rd, Hillier SA 5116. ACN 128 201 758.
Our USA Office is Eden Star USA Inc., 2029 Century Park East, Suite 1400, Los Angeles, CA, 90067.

3. Eligibility

To be eligible to purchase goods on this Site and to lawfully enter into and form contracts on this Site under English law you must: (a) be 18 or older; (b) register on the Site; and (c) be the holder of a valid debit/credit card.

4. Language

This contract shall be concluded in English.

5. Prices

All prices indicated for products available via the Site are inclusive of GST (where applicable) at the current rates and are exclusive of delivery charges. The total cost of your order is the price of the products ordered and delivery charges as set out in the Delivery section of the Site.

6. Product Descriptions

We will take all reasonable care to ensure that all details, descriptions, images and prices of products appearing on the Site are correct at the time when the relevant information was entered onto the system; however, to the extent permitted by applicable law, we do not warrant that the product descriptions, colours or other content available on the Site are accurate, complete, reliable, current, or error-free. Although we aim to keep the Site as up to date as possible, the information including product descriptions appearing on this Site at a particular time may not always reflect the product exactly at the moment you place an order.

7. Purchase Related Policies

The products and services available on the Site, and any samples thereof we may provide to you, are for personal use only. You may not sell or resell any of the products or services, or samples thereof; you purchase or otherwise receive from us. Please note that samples are subject to availability.

FREE SAMPLES:
We will, from time to time, offer free samples to potential customers, to ensure maximum customer satisfaction prior to ordering products. This offer is subject to demand and availability at the time. We make no guarantees that any request for free samples will be delivered on time or at all, subject to availability and demand. Elixir of Eden will not be held responsible or be liable for any promotional activity, actions, products or content carried out by third party web sites for free samples, bonuses, discounts or otherwise for our products. Links from these third party sites are not an endorsement by us, our affiliates, partners, suppliers or employees, and your linking from these sites is at your own risk. We reserve the right to dismiss any requests for free samples made from third party web sites, subject to availability and in accordance with the Terms and Conditions of the Elixir of Eden web site. You should carefully review the Terms and Conditions and Privacy Policies of these third party web sites. Upon requesting samples, you acknowedge that you are automatically subscribed onto our database and you may receive regular communication via email, telephone or post on various products, services, promotions, request for feedback, marketing surveys and related services. You may remove yourself from this communication by clicking the "unsubscribe" link at any time you receive such communication.

We reserve the right, with or without notice, to cancel or reduce the quantity of any orders that we believe, in our sole discretion, may result in the violation of our Terms and Conditions.

8. Placing an Order and Order Acceptance

You will be guided through the process of placing an order by a series of simple instructions on the Site. You will be offered the opportunity to review your proposed order and confirm or correct it prior to finally placing your order. You place your order request for goods from the Elixir of Eden Site by clicking on the Submit button at the end of the on-line order process.

Once you have placed your order, we will send to you an email acknowledgement providing you with the details and value of your order, which has been debited to your credit/debit card. To cancel your order after it has been dispatched to you, you will need to follow the Returns Policy.

If you require any information regarding your order(s) please contact Customer Service on 1800 899 045 9am to 5pm Monday - Friday (excluding public holidays) or contact us at sales@elixirofeden.com

We may not accept your order if an item you have ordered is out of stock, we are unable to obtain authorisation for your payment, we suspect fraudulent activity or violation of these Terms and Conditions (including our Privacy Policy) or if we identify a product or pricing error.

If we are unable to fulfil your order following our order acknowledgement, we will contact you by email or telephone advising you of this.

9. Payment

You may pay using any of the methods specified in the payment section of the website. You confirm that the credit or debit card that is being used is yours. All credit/debit cardholders are subject to validation checks and authorisation by the card issuer. If the issuer of your payment card refuses or does not, for any reason, authorise payment to us, whether in advance or subsequent to a payment, we will not be liable for any delay or non-delivery.

10. Title to Goods

We will retain the legal ownership of the goods until full payment has been made by you and such payment has been received by us. Legal ownership of the goods will immediately revert to us if we refund any such payment to you.

11. Risk of Loss

Risk in the goods will pass to you upon delivery to you.

12. Delivery

We will deliver the goods in accordance with the delivery option selected by you during the order process. Any delivery timescales quoted to you are indicative only. Orders maybe delivered in one or more parts. We do not accept any liability whatsoever for delayed delivery caused by any third party.

13. Acceptance of Goods

Upon receipt, you must inspect the goods. You will be deemed to have accepted the goods unless you notify us that you have cancelled the order and/or you return the goods in accordance with the Returns Policy & Procedure. If no such action is taken, we shall not be obliged to accept any rejection of the goods at a later date. Your statutory rights are not affected.

If you have not received the entire order as detailed in the order confirmation email sent to you when an order is received, please contact Customer Service: call 1800 899 045 (Australia) 9am to 5pm Monday - Friday (excluding public holidays) or sales@elixirofeden.com

14. Intellectual Property

All content available on the Site, is the property of Eden Star International Pty Ltd and is protected by Australian and international copyright laws. The trademarks, logos, and service marks displayed on the Site
Neither the Content, the Trademarks, nor any other portion of the Site may be used, reproduced, duplicated, copied, sold, resold, accessed, modified, or otherwise exploited, in whole or in part, for any purpose without that company's prior written consent.